Tips & Tech Tools for a Successful Virtual Mediation

In Virginia, more families and businesses are turning to virtual mediation to resolve disputes without the stress or cost of going to court. Whether you’re finalizing a divorce, discussing parenting plans, or settling a business disagreement, virtual mediation in Virginia offers the same confidentiality and cooperative benefits as in-person sessions, just with added convenience.

Below, you’ll find practical tips and recommended tech tools to help your online mediation go smoothly, whether you’re in Richmond, Henrico, Chesterfield, or anywhere in Central Virginia.

1. Test Your Tech Before the Session

A stable internet connection is the foundation of a successful online mediation. Before your first meeting:

• Check your Wi-Fi strength and, if possible, connect directly with an Ethernet cable.
• Test your camera and microphone on the same device you’ll use during the session.
• Restart your computer or tablet beforehand to close background programs that might interfere with audio or video.

Most Virginia mediators, including our office, use secure platforms such as Zoom, Microsoft Teams, or Webex, depending on client comfort and confidentiality needs. Each allows private breakout rooms for caucuses, just as you would have in person.

For more detail on how the process works, visit our Mediation Process page.

2. Choose the Right Space

Even with the best technology, environment matters. Select a quiet, private space where you won’t be interrupted. Turn off notifications and put your phone on silent. If others share your home, let them know you’ll need privacy for the session.

Good lighting helps communication. Sit facing a window or soft light source, and position your camera at eye level. This creates a calm, conversational tone, important in maintaining the cooperative spirit of mediation.

3. Share Documents Securely

Virtual mediation often involves reviewing financial records, parenting plans, or agreements. Be sure you’re sending and receiving documents through secure means.

Encrypted email, password-protected PDFs, or cloud-based services with restricted access (such as OneDrive or Dropbox) can protect your privacy.

Our office uses encrypted, secure sharing systems for all client materials to maintain full confidentiality, consistent with Virginia’s mediation standards.

You can learn more about confidentiality in mediation on our Family Mediation page.

4. Practice Video Etiquette

Because tone and expression are key in mediation, try to keep your camera on and maintain natural eye contact. Mute yourself when not speaking, but remember to unmute when it’s your turn to talk.

Avoid multitasking, focusing entirely on the session helps build trust and shows respect to everyone involved.

If emotions run high, remember: your mediator can pause the discussion or move into private breakout rooms to help maintain a productive, calm environment.

5. Prepare Emotionally and Logistically

Just like an in-person session, preparation makes all the difference.

Gather all necessary documents, notes, and potential questions before the meeting. Take a few moments beforehand to center yourself, many clients find that short breaks or breathing exercises help reduce tension.

Because virtual mediation removes travel time, consider using that extra time to mentally prepare or debrief afterward.

6. Know That Help Is Available

Whether you’re new to online platforms or already familiar, your mediator can walk you through the process step by step. Ms. King’s office regularly conducts virtual mediation sessions for family and business matters throughout Richmond and Central Virginia and provides technical assistance to ensure you feel comfortable and confident.

For those who prefer meeting from home, learn more about our Online & Virtual Mediation services.

Ready to Begin Your Virtual Mediation in Virginia?

Donita King, a Supreme Court of Virginia Certified Mediator and ADR trainer, has helped countless Virginia families and professionals reach fair, private, and lasting resolutions, both in person and online.

If you’re ready to discuss your situation with a certified mediator serving Richmond, Henrico, Chesterfield, and the wider Central Virginia area, contact our office today to schedule your virtual mediation session.